Hotel Information

JR-East Hotel Mets Shibuya

3-29-17, Shibuya, Shibuya Ward, Tokyo, 150-0002, Japan
Telephone number
15:00~ 29:00
Until 11:00
cancellation fees
●Accommodation charges are paid in advance at the time of check-in. ●Cancellation fee will be charged from the day before the reservation. Basic cancellation fee ・Cancellation the day before: 20% of the reservation fee ・Cancellation on the day: 100% of the reservation fee If you do not show up without contacting us: 100% of the reservation fee Regarding reservations for groups (10 people or more) ・Cancellation 30 days to 8 days before: 10% of the reservation fee ・Cancellation from 7 days to the previous day: 20% of the reservation fee ・Cancellation on the day: 100% of the reservation fee If you do not show up without contacting us: 100% of the reservation fee *Other specific organizations and specific periods may set penalties that differ from the above regulations.
credit cards
  • VISA
  • JCB
  • Diners Club
  • AMEX

union pay card


  • About the hotel
    1 minute walk from the New South Exit of JR Shibuya Station (directly connected to the New South ticket gate). A guest room with a motif of the warmth of wood and materials that make you forget the hustle and bustle of the city. A simple, warm and gentle space creates a "comfortable" time. The location directly connected to the station is ideal as a base for business (telework), sightseeing and leisure.

Hotel services and amenities

Building and facilities
  • Parking lot (chargeable)
  • Restaurant
  • Elevator
  • Coin laundry
  • Vending machine
  • Icemaker
Guest room facilities/Amenities
  • Free Wi-Fi (all rooms)
  • Internet connection (LAN wire connection)
  • Non-smoking room
  • Extra bed
  • Infant bed
  • Modular bathroom
  • Bath room
  • Bathtub
  • Independent washbasin
  • Toilet
  • Toilet with warm water bidet functions
  • Bath towel
  • Face towel
  • Hand towel
  • Bath amenities
  • Body wash
  • Shampoo
  • Hair conditioner
  • Body scrub towel
  • Makeup remover
  • Face wash
  • Skin toner/Milky lotion
  • Cotton
  • Cotton swabs
  • Hand soap
  • Toothbrush set
  • Hairdryer
  • Hairbrush
  • Hair tie
  • Razor
  • Shaving cream
  • Clothes hangers
  • Air freshener
  • Slippers
  • Pajamas
  • TV
  • VOD
  • Refrigerator
  • Mineral water
  • Kettle
  • Tea set
  • Coffee
  • Air conditioner
  • Humidifier
  • Air purifier
  • Telephone
  • Electrical outlet
  • Indoor lamp/Reading lamp
Other facilities/Services
  • Free Wi-Fi available through the entire building
  • Free Wi-Fi (Lobby)
  • Luggage storage service
  • Cleaning service
  • Fax service
  • Courier service
  • Phone chargers
  • Microwave oven
  • Trouser press
  • Clothes iron/Ironing board
  • Handicap-accessible
  • Multipurpose toilet
  • Wheelchair

Amenities are available in the lobby. Please take it freely.


3-29-17, Shibuya, Shibuya Ward, Tokyo, 150-0002, Japan

1 minute walk from JR Shibuya Station New South Exit

■If you come by train■ ・JR Shibuya Station New South Exit (Saikyo Line/Shonan-Shinjuku Line) 1 minute walk *From January 30, 2020 (Thursday), the JR Shinnan ticket gate will be closed from 24:30 to 5:30 the next day. Please be careful if you are using the JR line during this time. ・10 minutes walk from JR Shibuya Station Hachiko Exit and other ticket gates  From the Yamanote Line platform, walk 8 minutes, go through the station premises and come from the New South ticket gate. ・Tokyo Metro Fukutoshin Line, Hanzomon Line, Tokyu Toyoko Line, Tokyu Den-en-toshi Line Shibuya Station Exit C2, 5 minutes on foot

■When coming from the airport■ ・About 45 minutes from Haneda Airport (Tokyo International Airport) (Tokyo Monorail → Transfer at Hamamatsucho Station → JR Yamanote Line → Get off at Shibuya Station and walk for 8 minutes) ・About 75 minutes from Narita International Airport (Narita Express→Shibuya Station)

■If you come by car■ ・Shibuya Exit (1km) on Route 3 Shibuya Route

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